Diritti e Doveri

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Entitlement & Duty

CUSTOMERS HAVE THE RIGHT TO:

• Travel in safety
• A Guaranteed service
• A punctual service
• Hygiene and cleanliness in all vehicles (the company is committed to this by law)
• Timely publication and availability of timetables
• Easy Access to information on prices
• identify staff
• Limited waiting times at information counters
• Adherence to the “smoking ban” on all vehicles and public offices
• Easy access to the complaints procedure as well as timely response

CUSTOMERS HAVE THE RESPONSIBILITY TO:

• Not use ATAP transport without a valid ticket
• Not to occupy more than one seat
• Not to dirty or damage a vehicle
• To respect the “No Smoking” rules
• To behave in a way that does not disturb fellow passengers or compromise the safety of the trip
• To use the safety facilities provided and to occupy vacant seats
• Not to travel with potentially poisonous or dangerous objects
• Adhere to the rules on baggage and the transport of animals
• Assist fellow passengers who are elderly or disabled
• Request a stop in time
• Not to use the emergency apparatus inappropriately