The Service Charter
The Service Charter of Atap s.p.a.
ATAP has developed a Service Charter in order to improve the services it provides to its clients. This charter was drawn up in accordance with the DPCM of 30 December 1988.
The document drafted by ATAP develops the Charter of general mobility and includes information necessary to determine the relationship between the user and the company, the nature of services provided, their characteristics and quality standards and procedures for communication between users and the company.
The main local consumer groups were consulted (see list and contact details in the Charter) when the Charter was drafted to ensure transparency and improve customer/user relations.
“Rights of passengers in bus and coach transport” -Adoption European Regulation.181, 16/2/2011
To view the contents of this summary, please click here
Download the Service Charter 2015