Entitlement & Duty


Entitlement & Duty

CUSTOMERS HAVE THE RIGHT TO:

  • Travel in safety
  • A Guaranteed service
  • A punctual service
  • Hygiene and cleanliness in all vehicles (the company is committed to this by law)
  • Timely publication and availability of timetables
  • Easy Access to information on prices
  • identify staff
  • Limited waiting times at information counters
  • Adherence to the “smoking ban” on all vehicles and public offices
  • Easy access to the complaints procedure as well as timely response

CUSTOMERS HAVE THE RESPONSIBILITY TO:

  • Not use ATAP transport without a valid ticket
  • Not to occupy more than one seat
  • Not to dirty or damage a vehicle
  • To respect the “No Smoking” rules
  • To behave in a way that does not disturb fellow passengers or compromise the safety of the trip
  • To use the safety facilities provided and to occupy vacant seats
  • Not to travel with potentially poisonous or dangerous objects
  • Adhere to the rules on baggage and the transport of animals
  • Assist fellow passengers who are elderly or disabled
  • Request a stop in time
  • Not to use the emergency apparatus inappropriately